Return & Refund Policy
At Smart World, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
🔄 Return Policy
- You may return items within 14 days of receiving your order.
- Items must be in their original condition — unused, unwashed, and with all original tags and packaging.
- The following items are not eligible for return: intimate apparel, earrings, digital products, and items marked as final sale.
💰 Refund Options
Once your return is received and inspected, you can choose your preferred refund method:
- Original Payment Method — Refund will be processed within 5–10 business days to your original payment method (card, wallet, etc.)
- Store Credit — Receive store credit instantly to use on your next purchase at Smart World.
📦 How to Return
- Contact us at ahsan.habib1309@gmail.com or WhatsApp +966 504 521 764 within 14 days of delivery.
- Provide your order number and reason for return.
- We will guide you through the return process.
🚚 Return Shipping
- Defective or wrong items: Smart World covers the return shipping cost.
- Change of mind: Customer is responsible for return shipping costs.
📍 Applicable Regions
- This policy applies to orders shipped to Saudi Arabia and UAE (Dubai).
For any questions, please don't hesitate to contact our support team. We're happy to help!